Ever receive an apology that felt more like you were being blamed instead? I’ve been noticing some folks have forgotten how to apologize, or perhaps never learned in the first place, and maybe it's time for a refresher on how to apologize properly. A sincere, effective apology can be a game changer. It can break-down walls, open doors and build bridges to deeper understanding and connection. Even more importantly than that, it’s simply the right thing to do. First, let’s iden